Privacy Policy

Introduction

Habun Restaurant ("Habun", "we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. It applies to all personal data collected through our website at https://habun.ae/, our WhatsApp channel, our social media pages, and in connection with reservations and dining at our branches.

By using our website or providing your personal data to us, you agree to the practices described in this Privacy Policy.

Who We Are

What Data We Collect

We may collect and process the following personal data:

Data you provide directly

• Name, phone number, and email address when making a reservation or contacting us
• WhatsApp messages and contact details when you communicate with us via WhatsApp
• Feedback, complaints, or enquiries submitted via our website contact form or email
• Dietary requirements or allergy information shared with us before or during your visit

Data collected automatically

• IP address, browser type, and device information when you visit habun.ae
• Pages visited, time spent on pages, and referral source via website analytics tools (Google Analytics)
• Cookie data as described in our Cookies section below

Data from third-party platforms

If you make a reservation or place an order via a third-party platform (Talabat, Zomato, TripAdvisor, etc.), that platform may share your name and contact details with us for the purpose of fulfilling your order or reservation.

How We Use Your Data

We use your personal data for the following purposes:

• Reservations and bookings: to confirm, manage, and communicate about your reservation
• Order fulfilment: to process and deliver takeaway or delivery orders
• Customer service: to respond to your enquiries, feedback, or complaints
• Safety and allergens: to accommodate dietary requirements and allergy needs
• Marketing: to send you promotional offers or updates, only where you have consented to receive them
• Website improvement: to analyse how visitors use our website and improve user experience
• Legal compliance: to comply with UAE law and regulatory requirements

Legal Basis for Processing

We process your personal data on the following legal bases under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL):

• Contractual necessity: to fulfil your reservation or order
• Legitimate interests: to improve our services and manage our business
• Consent: for marketing communications, where you have opted in
• Legal obligation: where required by UAE law

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and to support analytics and advertising measurement.

Types of cookies we use:

• Essential cookies: required for the website to function correctly
• Analytics cookies: help us understand how visitors use our website (Google Analytics)
• Marketing cookies: used to measure the performance of our digital advertising campaigns

You may manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of certain areas of the website.

WhatsApp Communications

When you contact Habun via WhatsApp, your phone number and message content are stored for the purpose of managing your enquiry or reservation. We do not use WhatsApp data for marketing purposes without your explicit consent. WhatsApp communications are subject to Meta's own privacy policy, available at whatsapp.com/legal/privacy-policy.

Social Media

Habun maintains official pages on Instagram (@habun.ae) and Facebook. When you interact with our social media pages — by liking, commenting, or sending a direct message — the respective platform collects and processes your data in accordance with their own privacy policies. Habun may use aggregated, anonymised insights from these platforms to understand our audience and improve our content.

Data Sharing

We may share your personal data with:

• Third-party delivery platforms (Talabat, Careem Food, Noon Food) solely for the purpose of fulfilling your order
• Booking platforms (Zomato, TripAdvisor) where you have made a reservation through them
• Analytics providers (Google Analytics) who process anonymised website usage data on our behalf
• Legal authorities where required by UAE law or court order

All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection law.

Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy:

• Reservation and order records: up to 2 years
• Customer service correspondence: up to 2 years
• Marketing consent records: until you withdraw consent
• Website analytics data: up to 26 months (Google Analytics default)

After the applicable retention period, your data is securely deleted or anonymised.

Your Rights

Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time
• Object to processing where our legal basis is legitimate interests

To exercise any of these rights, please contact us at info@habun.ae. We will respond within 30 days.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include secure data storage, access controls, and regular review of our data handling practices.

However, no method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us at info@habun.ae and we will delete it promptly.

Third-Party Links

Our website may contain links to third-party websites including food delivery platforms and review sites. This Privacy Policy applies only to habun.ae. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal data.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: